Privacy Policy – GDPR

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Privacy Charter

This Charter is established by the SAS EPERFORMANCE, owner of the Coachline brand whose head office is located at 9 rue Godot de Mauroy – 75009 Paris – France which can be contacted at the email address: contact @, registered and registered with the Paris RCS under number 821 062 338 (hereinafter referred to as “Coachline – Eperformance” or “we”).

This Charter applies to the website corresponding to the address (hereinafter referred to as the “website”) as well as to all instances of Coachline software hosted on behalf of our customers. Its purpose is to inform you of the way in which we collect and process your personal data.

Coachline / Eperformance attaches great importance to respecting your privacy and the security of your personal data. We act in complete transparency, in compliance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data and with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter referred to as the “general regulation on data protection “or” GDPR “).

If you wish to react to one of the practices described below, you can contact us at of this Charter.


By accessing and using the website, you declare that you have read the information described below, accept this Charter and expressly consent to our collecting and processing, in accordance with the terms and principles described below, your data personal information that you communicate to us through the website or software, for the purposes indicated below.

You have the right to withdraw your consent at any time. Withdrawal of consent does not compromise the lawfulness of processing based on previously given consent.

What data do we collect?

By visiting and using the website or by browsing the Coachlinetraining platform, you expressly consent to our collecting and processing, according to the methods and principles described below, your following personal data:

your home domain (dynamic IP address), which is automatically detected by the server each time you visit the website;
if applicable, your email address if you have voluntarily provided it to us, for example via the contact form or request to access our portal;
information about the pages you have visited on the website;
any other information that you have voluntarily provided to us;
the information collected on your By Coachline or Coachlinetraining portal by us or by the manager of this portal within your organization. For example: your performance in quizzes, your progress in training courses as well as the training courses you have taken. This information is managed by us and by our subcontractors for the sole purpose of hosting and we do not use it. Our subcontractors are subject to us with the same obligations to respect the confidentiality of your data;
We may also be required to collect non-personal data. This data is qualified as non-personal data because it does not allow a specific person to be identified directly or indirectly. They can therefore be used for any purpose whatsoever, for example to improve the website or the software and information it contains.

In the event that non-personal data is combined with personal data, so that an identification of the data subjects is possible, these data will be treated as personal data until their reconciliation with a particular person is made impossible.

How do we collect your data?

We collect your personal data as follows:

when you contact us via the contact form available on the website;
when you fill in the request form for access to our LMS coachlinetraining portal with one or more cookie (s).

What purposes are we pursuing?

Your personal data is only collected and processed for the following purposes:

answer your questions or comments (for example questions about our courses, about the experts);
provide you with free or paid access to one of our courses and our offers on the site;
inform you about our products and services;
to improve the quality of the website and the information it contains.

How long is your data kept?

We only keep your personal data for the time reasonably necessary for the purposes pursued and in accordance with legal and regulatory requirements, maximum 2 years.

What are your rights and how to exercise them?

By written, dated and signed request sent to the address referred to in point of this Charter and proving your identity (attaching a copy of your identity card / passport) you can ask us to / of:

obtain free written communication or a copy of your personal data that has been collected. The copy of your data will be communicated to you at the latest within one month after receipt of your written request;
obtain, free of charge, as soon as possible and at the latest within one month, the rectification of your personal data which is inaccurate, incomplete or irrelevant, as well as complete it if it turns out to be incomplete;
limit the processing of your personal data, in particular in the following cases:

1) when you dispute the accuracy of a data and only the time that we can control it;

2) when, although no longer necessary for the pursuit of the purposes of the processing, you need it for the establishment, exercise or defense of your legal rights;

obtain the erasure of your personal data, in particular when one of the following reasons applies:

1) your data is no longer necessary with regard to the purposes of the processing;

2) you have withdrawn your consent to your data being processed and there is no other legal basis for the processing.

Who has access to your data?

Your data is only accessible to members of the staff of EPERFORMANCE and its subcontractors within the strict framework of the labor relations which unites them to EPERFORMANCE and for which they are committed to respecting this charter.

We do not disclose your personal information to a third party without your prior consent, unless it is necessary to respond to your requests, or if we are legally required to do so.

Do we use cookies?

The website uses cookies to make navigation more useful and reliable. Some of these cookies are essential for the operation of the website, others can improve your experience.

Most web browsers are configured to automatically accept cookies. If you want to customize their management, you must modify your browser settings. You can find more information on this below.

By visiting and using the website, you expressly agree to the use of cookies described below.

Definition: A “cookie” is a data or text file that the server of a website stores temporarily or permanently on the user’s equipment (computer hard drive, tablet, smartphone, or any other similar device) through its browser.

Cookies store a certain amount of information, such as the language preferences of visitors. Other cookies collect statistics about the users of a website or ensure that the graphics appear correctly and that the applications work well on the website.

What types of cookies do we use?

On the website we use the following cookies:

Essential or technical cookies: these are cookies essential for the operation of the website, allowing good communication and intended to facilitate navigation;

Statistical or analytical cookies: these cookies make it possible to recognize and count the number of visitors and to see their browsing behavior when they visit the website. This improves user navigation and makes it easier for them to find what they are looking for;

Functional cookies: these cookies make it possible to activate specific functionalities on the website in order to improve the user-friendliness and experience of the user, in particular by remembering their preferences (for example language);

Performance cookies: these cookies collect information about how visitors use the website. They make it possible to assess and improve the content and performance of the website (for example by counting the number of visitors, identifying the most popular pages or clicks), and to better match the content of the site to preferences personal information;

Tracking cookies: the website uses tracking cookies via Google Analytics, in order to help us measure the ways in which users interact with the content of the website, and which generates visit statistics strictly anonymous . These statistics continuously improve the website and provide the user with relevant content. We use Google Analytics to get an overview of website traffic, where it came from and the pages visited. This means that Google acts as a subcontractor. The information collected by Google Analytics is generated as anonymously as possible. For example, it is not possible to identify the people who visit the website. For further information, the user is invited to consult the Google data protection policy, available at the following address:

The period of storage of cookies varies according to their type: essential cookies are generally kept until the browser is closed, while functional cookies remain valid for 1 year and performance cookies for 4 years.

We allow public search engines to visit the website via ‘spiders’ with the sole purpose of making website access and content accessible via their search engines, without our granting the right to website archiving. We reserve the right to withdraw the authorization as stated in this article at any time.

How can you manage / deactivate cookies?

Most browsers are configured to automatically accept cookies, but all allow you to customize settings based on user preferences.

If you do not want the website to place cookies on your computer / mobile device, you can easily manage or delete them by changing your browser settings. You can also program your browser to send you a notification when you receive a cookie and thus decide whether to accept it or not.

If you wish to block and / or manage certain cookies, you can do so by following the link linked to your browser:

Internet Explorer:




If you do not wish to accept cookies from Google Analytics, you can indicate this via the message concerning cookies which appears on your first visit to the website or by personalizing your browser settings so that you refuse them. Cookies.

To no longer be traced by Google Analytics on any website, you are invited to consult the following website:

In the event that you deactivate certain cookies, it is possible that certain parts of the website cannot be viewed and / or used, or that they are only partially so.

How do we secure your personal data?

We implement the appropriate technical and organizational measures to guarantee a level of security of the processing and of the data collected with regard to the risks presented by the processing and the nature of the data to be protected adapted to the risk. We take into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks to your rights and freedoms.

We always use encryption technologies which are recognized as industry standards within the IT sector when we transfer or receive data on the website.

We have put in place appropriate security measures to protect and prevent the loss, misuse or alteration of information received on the website.

File a complaint or complaint?

If you wish to react to one of the practices described in this Charter, you can contact us at

You can submit a complaint to

You can also lodge a complaint with the court of first instance of your domicile.


For further information on complaints and possible remedies, you are invited to consult the following address on the CNIL website: -personal data

How to contact us ?

For any questions and / or complaints, in particular regarding the clear and accessible nature of this Charter, you can contact us at the following addresses:

By email:

By mail: EPERFORMANCE – 12 rue Godot de Mauroy 75009 Paris

Modification of this Charter

We reserve the right to modify the provisions of this Charter at any time. The modifications will be published with a warning about their entry into force.

Applicable law and competent jurisdiction

This Charter is governed by French law.

Any dispute relating to the interpretation or execution of this Charter will be subject to French law and will fall under the exclusive jurisdiction of the courts of Paris.

Last updated: May 30, 2018