Terms of Service

These General Conditions of Use govern the relationship between:

The User (as defined in article 1 below)



The company EPERFORMANCE and its Coachline brand (hereinafter referred to as “Coachline”)

On the other hand

Hereinafter individually referred to as “the Party” or “the Parties”.

Article 1. Definitions
Article 2. Legal notices
Article 3. Purpose and acceptance of the contract
Article 4. Registration for the service
Article 5. Access to the service
Article 6. Information provided by the user
Article 7. Intellectual property
Article 8. Functionality of the service
Article 9. Reporting – a posteriori moderation
Article 10. Protection of personal data
Article 11. Cookies
Article 12. User obligations
Article 13. Liability of Coachline
Article 14. Interruption of service for maintenance or improvement
Article 15. Termination of the contract
Article 16. Duration of the contract
Article 17. General stipulations


Coachline, a trademark registered with INPI and EUIPO by EPERFORMANCE, offers the User a digital platform entitled “Coachline” (hereinafter called “the Service”) dedicated to online learning and.

This Service accessible on the Site (as defined in article 1 below) allows the User in particular to:

Follow the training courses or training offered by Coachline;

Exchange with Service Users on chat rooms, forums and private messaging;
Be accompanied by a / Tutor / Trainer or Coach (as defined in article 1 below) in the follow-up of the Courses and / or Courses (as defined in article 1 below);

Obtain training or course follow-up certificates (as defined in article 1 below).

Some of these features are accessible to the User subject to their subscription to the Service and / or their Subscription.

Article 1. Definitions

The Parties agree and accept that the following terms used with a capital letter, singular and / or plural, will have, within the framework of these General Conditions of Use, the meaning defined below:

“Subscription”: right of access to all or part of the paid functionalities of the Service granted to the Customer according to the Offer he has subscribed;
“Attestation of follow-up”: document given to the client, when he has successfully completed the exercises of a Course and / or a Course, and that he obtains a sufficient mark to obtain said attestation. The certificate allows the acquisition of skills and is valued by recruiters.
“Customer”: Subscriber of an Offer to access the Service according to the terms specified in his Order; The client can be a natural or legal person
“Contract”: means the document which binds the parties accompanied by these General Conditions of Use (including its two appendices, namely: the “Personal Data Charter” and the “Code of Good Conduct”), as well as the terms and conditions ;
“Course”: course in text, image (diagram, illustration, etc.) and / or video, created by any expert (providers external to Coachline or employees). In a given field and accessible online at within the Service; Courses can include exercises in the form of automatically corrected quizzes and / or homework assessed by Users (peer review); the courses in video form can be viewed in streaming by the user
“Member”: any User registered with the Service;
“Expert: Tutor / Trainer”: experienced service provider responsible for supporting the user individually or in a group; the Tutor / Trainer defines objectives and a learning and progression plan for the User Member, trains him / her in the Courses / Courses, ensures the training of the User Member and validates his skills;
Expert: Coach: experienced service provider responsible for supporting the user individually or in a group; the coach defines objectives and a progression schedule for the Client User Member, towards their goal by allowing them to identify and develop their resources and potential through questioning.
“Offer”: either a Subscription formula subscribed online by the Customer to benefit from the paid functionality of the Service; the details of the Offers offered to the Customer are available on the Site; or payment formula for the service without subscription, on request, on the shop.
“Course”: accumulation of training modules in order to acquire the expected skills comprising several modules and sequences, themselves including tutoring, and peer-to-peer exchanges offered to the Client through the Service;
“Site”: digital platform such as a website and / or mobile application and / or LMS allowing access to the Service and its use;

“User”: any Internet user who accesses the Service, whether or not he is a Member and / or Customer.

Article 2. Legal notices

The Site is edited by:


SAS with share capital of 3,000 euros

registered with the Paris RCS under number 821 062 338

whose intra-community VAT number is FR 66821062338

whose head office is located at 12 rue Godot de Mauroy

represented by its Managing Director Florence Rollot

Email: florence.rollot@coachline.co

Phone. : +33 170210031

The Publication Director is Florence Rollot.

The Site is hosted by:


SAS with a capital of € 10,069,020
RCS Lille Métropole 424 761 419 00045
APE code 2620Z
VAT number: FR 22 424 761 419
Headquarters: 2 rue Kellermann – 59100 Roubaix – France

Article 3. Purpose and acceptance of the contract

The purpose of the Contract is to define the terms of use of the Service by the User.

Tout Utilisateur souhaitant accéder au Service doit donc avoir préalablement consulté les Conditions Générales d’Utilisation et leurs deux annexes (la « Charte des Données Personnelles » et la « Charte de Bonne Conduite ») en cliquant sur le lien réser

for this purpose at the foot of each page of the LMS Site.

Consequently, by its sole navigation, the User is deemed to have accepted the Contract, without restriction or reservation, and undertakes to comply with all of its stipulations.

In addition, when registering, the User is invited to accept the Agreement by checking the box provided for this purpose.

If the User refuses to comply with any of the obligations and conditions contained in the Contract, he must renounce accessing and using the Service.

The User declares to be of full age, or to be an emancipated minor, or, if this is not the case, to have obtained the consent of his parents or his legal representatives to access and use the Service (which he should be able to justify on simple request from Coachline).

The Agreement constitutes the entire agreement between the Parties and supersedes any previous agreement or arrangement, oral or written, relating to the Service.

Coachline reserves the right to modify the Contract at any time.

Any modification will take effect immediately from the posting of the new version of the Contract on the Site.

The User therefore undertakes to regularly consult the Agreement to become aware of the modifications that have been made to it.

The User may have the modified Contract communicated to him by sending his request to Coachline by email at the following address: contact@coachline.co

The User is free to unsubscribe from the Service in the manner provided for in article 15.1 below if the modified Contract does not suit them. Otherwise, it will be deemed to accept without reservation the new version of the Contract.

Article 4. Registration for the service

To use some of the functionality of the Service, the User must register by creating an account on the Site and after paying his invoice in the context of a purchase on the store.

The User can register for the Service:

Either by manually filling in the fields of the registration form on the Site, using complete and accurate information during the online purchase process at the store which automatically generates the course registration and receipt ” an email with assignment of a username and password from the coachlinetraining.com platform;
Either the user will be registered by the administrator of the Coachline platform by importing a CSV file as part of a training or support project with a company.

The User will then receive an email with a temporary password which he can then modify when he first connects to the Site.

When defining their password, the User must not use a simplistic password (for example: 123456).

The username and password will be kept strictly personal and confidential and the User must keep and use them in such a way as to preserve their strict confidentiality.

Only the Member will be able to access the Service using their username and password. Any use of the Service using this username and password is deemed to have been made by the Member himself.

In case of use by a third party of his username and password, the Member must immediately notify Coachline by sending him an email at the following address: contact@coachline.co

The Member who has lost his password must notify Coachline by clicking on the link https://www.coachlinetraining.com/login/forgot_password.php

The Member is responsible for the use of the Service and all actions carried out within the Service with his username and password, unless the use of his account was made after his unsubscription, or after notification to Coachline d ‘misuse of his account.

Article 5. Access to the service

The Coachline Service is paid access only dedicated to members and / or Customers

Article 6. Information provided by the user

Each User guarantees Coachline that the information they provide regarding their identity and contact details as part of the Service is accurate, truthful, complete and up to date. The User is solely responsible for the sincerity and accuracy of this information. The User undertakes to update all of the information regularly in order to preserve its accuracy.

Coachline can in no way be held responsible for errors, omissions, inaccuracies that may be noted in the information provided by the User, or for any damage that may result from this for other Users or for third parties.

In the case of a registration made by a third party (association, company), the User is required to verify all of the information concerning him from the first use

Article 7. Intellectual property

relating to the Service, the Site and the elements that compose it

Unless otherwise indicated in the documents or specific course area, and with the exception of the Courses carried out by Coachline Partners, all of the technical, graphic, textual or other elements constituting the Service and / or the Site (texts, graphics, software, multimedia files, photographs, images, videos, sounds, plans, graphic charter, technology (s), source codes, names, brands, logos, visuals, databases, etc.) as well as the Site and the Service themselves are the exclusive property of Coachline.

The User acknowledges that no property is transmitted to him, and that no right or license is granted to him, apart from a right to use the Service in accordance with these conditions during the term of the Contract, and rights to use the Courses granted to it under the Creative Commons licenses referred to in article 8.1 below.

Consequently, unless express prior authorization from ‘Coachline and / or unless Creative Commons license authorizes it to do so, the User undertakes not to:

Reproduce, for commercial or non-commercial purposes, the Courses present within the Service (with the exception of its own Courses) and / or the technical, graphic, textual or other elements constituting the Service and / or the Site;
Integrate all or part of the content of the Service and / or the Site into a third-party site, for commercial or non-commercial purposes;
Use a robot, in particular a spider, a website search or retrieval application or any other means making it possible to extract, reuse or index all or part of the content of the Service and / or the Site;
Collect information about Users to send them unsolicited messages and / or integrate them into an SEO service or equivalent, free or paid;
Copy the Courses present within the Service (with the exception of its own Courses) and / or the technical, graphic, textual or other elements constituting the Service and / or the Site on supports of any kind making it possible to reconstruct all or part original files.

Any use not expressly authorized of elements of the Service and / or the Site engages the civil and / or penal responsibility of its author and will be likely to involve legal proceedings against him.

Article 8. Functionality of the service

8.1. Online courses

8.1.1. Any Course published within the Service remains the property of its author: this means that its rights are reserved and that any reproduction, representation, imitation in whole or in part is strictly prohibited and is likely to constitute a violation of copyright liable civil and criminal proceedings.

8.2. Discussion spaces

The User has the right to access discussion areas where he can consult discussion threads between Members or between Customers, and chat with them on a specific point.

The User agrees not to broadcast private correspondence on public chat rooms and must, for this purpose, use the private messaging service.

Any message published by the User on the discussion spaces is his sole responsibility.

When posting a message, the User undertakes to comply in particular with the provisions of article 12 below and those of the “Charter of Good Conduct”.

The User can view the messages of other Users on the public discussion spaces and report them, in accordance with article 9 below.

8.3. Newsletters

Coachline may send the Member newsletters in electronic format.

The Member may at any time unsubscribe from these Newsletters using the function reserved for this purpose.

8.4. Monitoring certificates

The Member who successfully completes the exercises of a Course and / or a Course) within the framework of a Course may obtain certificates of follow-up, subject however to his attendance. These certificates may be displayed on his curriculum vitae and / or on his profile on professional social networks.

Article 9. Reporting – a posteriori moderation

Any User has the possibility of reporting to Coachline any message or comment and more generally any content published within the Service which would be contrary to the Contract or otherwise unlawful, and in particular outrageous, offensive, defamatory, abusive, violent, obscene or pornographic, or comprising a provocation to discrimination or hatred based on race, religion, sex, or other, a provocation to crimes and misdemeanors, or an apology for crime, or likely to infringe intellectual property rights or rights the personality of third parties, or else likely to alter the functioning of the Service and / or the Site, in any way whatsoever.

Thus, the User must contact Coachline, either by email at: contact@coachline.co or using the form accessible within the Service by clicking on the “Contact Us” tab, or by post to the address: Coachline 12 Rue Godot de Mauroy, 75009 PARIS, France and proceed as follows:

Declare your identity;
Describe the contentious content in a precise and detailed manner as well as its location on the Site;
Describe the factual and legal grounds for which the contentious content must be considered manifestly unlawful and, consequently, removed from the Site;
Send a copy of the correspondence that he has previously sent to the author of this content to request modification or withdrawal and / or justification that he was unable to contact this author.

Coachline reserves the right to remove any illegal or non-compliant content that has been previously notified to it by any User. Any manifestly abusive report may be penalized by Coachline.

For more information on their obligations, the User is invited to read the “Charter of Good Conduct”.

Article 10. Protection of personal data

EPERFORMANCE / Coachline collects and uses the User’s personal data in compliance with the provisions of Law No. 78-17 of January 6, 1978 known as “Information Technology and Liberties”.

The purpose of the data collected is:

The proper functioning and improvement of the Service;
Educational follow-up of the Member by Coachline and by third party funders as referred to in the General Conditions of Sale;
Sending Coachline Newsletters to Members;
Coachline customer relationship management (customer files, invoicing, contractual management, customer support);
The establishment of statistics intended to measure and analyze the frequentation of the Service;
The dissemination of targeted advertising within the Service.

EPERFORMANCE / Coachline is the only recipient of this data. Coachline may nevertheless be required to transmit this data to technical providers, and in particular to its hosting provider for the purposes of operating the Site and the Service.

The data collected will in no case be transferred or sold to third parties by Coachline.

Is this data stored in FRANCE?

EPERFORMANCE / Coachline undertakes not to infringe the privacy of the User and to take all necessary precautions to preserve the security and confidentiality of his personal data and in particular to prevent them from being modified, damaged or communicated to unauthorized persons, subject to the obligations which could fall to it within the meaning of law n ° 2004-575 known as for Confidence in the Digital Economy.

The User has, with respect to all data collected or generated by his use of the Service, a right of opposition, access, rectification and deletion.

The exercise of these rights will be done in compliance with the conditions provided for by the Data Protection Act of January 6, 1978, by sending the request to Coachline by email at the following address contact@coachline.co.

In this case, the User must specify his full name, email address, and if he is a Member, his identifier and attach the front / back copy of an identity document in force, so that Coachline can verify his identity.

For more information on the collection of his personal data, the User is invited to read the “Personal Data Charter”.

Article 11. Cookies

In order to allow the User not to have to identify himself with each access to the Service during the same day, except during the first access, Coachline uses session cookies. These files placed on the computer allow the User to be identified during each connection to the Service.

In addition, in order to improve the Service, Coachline uses audience measurement cookies such as the number of page views, the number of visits, the activity of Users within the Service and their frequency of return, in particular thanks to Google Analytics services. These cookies only allow the establishment of statistical studies on the traffic of Service Users, the results of which are completely anonymous.

The User can access all the information contained in the files relating to the cookies used by Coachline in accordance with the provisions of the Data Protection Act of January 6, 1978, by sending the request to Coachline by email at the following address : contact@coachline.co.

In this case, the User must specify his first and last name, email, and if he is a Member, his identifier and attach the front / back copy of an identity document in force, so that Coachline can verify his identity.

In general, any User can, if they wish, oppose the use of cookies used by Coachline by selecting the appropriate parameters of their browser to disable cookies (see the help section of the browser used specifies the procedures).

Article 12. User obligations

Within the framework of the use of the Service, the User undertakes to:

Guarantee the accuracy, integrity and legality of the information it provides on the site regarding its identity and contact details;
Guarantee its proper use of the Service;
Guarantee that he performs alone the exercises and other work offered to him within the Service, that he does not reproduce and / or does not imitate and / or in any way appropriate the work of another ;
Create only one account within the Service;
Refrain from entering information and / or messages, comments and other malicious, disparaging, defamatory, insulting, obscene, pornographic, violent, racist, xenophobic, discriminatory, deliberately misleading, unlawful and / or contrary to order content public or morality;
Respect the rights of third parties, and in particular the right of everyone to respect their private life, their image and their other personality rights, as well as intellectual property rights (copyright, related rights, rights on databases, trademark law, patent law, designs or models, trade secrets, etc.);
Not to usurp the quality, attribute or identifier of another User or of a third party likely to mislead or create any confusion as to his identity, the source of the information, content (Course, messages, comments, etc.) that it disseminates or transmits within the Service;
Do not alter or disturb the integrity of the Service and / or the data contained therein;
Do not attempt to gain unauthorized access to the Service or its associated systems or networks or to intercept data;
Use the Service in compliance with applicable national and / or international laws and regulations.

In the event of a breach of any of these obligations, Coachline reserves the right to temporarily or permanently suspend the User’s account and / or to terminate this Agreement.

For more information on their obligations, the User is invited to read the “Charter of Good Conduct”.

Article 13. Liability of Coachline

13.1. Regarding the information and / or content published within the Service by the User

the information and content (messages, comments) published by Users within the Service are not checked in advance by Coachline before their publication within the Service. On the other hand, they may be checked a posteriori by Coachline, as indicated in article 9 above and in the “Code of Good Conduct”.

In its capacity as host of this information and / or content (excluding courses) put online by the User through the Service, Coachline is subject to the mitigated liability regime provided for in articles 6.I.2 et seq. Law nº2004-575 of June 21, 2004 for Confidence in the Digital Economy. In this context, it may delete any Information and / or manifestly illegal content which will be notified to it, in accordance with article 9 above.

13.2. In the event of non-fulfillment of its obligations

Coachline will only be liable for direct damage suffered by the User, which it will be established that they result from the failure by Coachline of its obligations.

Damage resulting from the User, from difficulties inherent in the operation of the Internet and more generally telecommunications networks, whatever their nature, due to a third party or force majeure;
Indirect damage resulting from the use of the Service, these being defined in a nonlimiting manner as operating losses (turnover, income or profits), loss of opportunities, damage to image or reputation, commercial or economic damage;
Any loss of data suffered by the User, even if it is due to ‘Coachline.

Article 14. Interruption of service for maintenance or improvement

Coachline undertakes to make every effort to ensure the proper functioning of the Service and its accessibility by the User, but it is only bound by an obligation of means concerning the continuity of access to the Service.

Coachline does not guarantee the sustainability or performance of the Service.

Coachline reserves the right to temporarily or permanently suspend access to the Service.

Coachline may interrupt access to the Service for reasons including maintenance, updating and in the event of an emergency.

Temporary or permanent interruption of the Service will not engage Coachline’s responsibility and will not give the User any right to any compensation.

As a result, Coachline cannot be held responsible for loss of money, reputation, or special, indirect or consequential damages resulting from the interruption of the Service. Similarly, Coachline cannot be held responsible for any damage to hardware, software or data (example: viral contamination) suffered by the User due to his use of the Service.

To avoid inconvenience as much as possible, the User must ensure that regular backups are made of his information, content and software.

The User acknowledges using the Service as it is provided, at his own risk and with full knowledge of the facts.

Article 15. Termination of the contract

15.1. By a Member

Each Member can request the deletion of their subscription to the Service by sending their request to Coachline or by clicking on the link “I want to delete my account” in the parameter tab of the member profile.

Unsubscribing will result in termination of the Contract.

This termination will take effect within thirty (30) working days from receipt of Coachline’s request to unsubscribe.

15.2. By Coachline

Coachline reserves the right to block the User’s access to all or part of the functionalities of the Service, temporarily or definitively, without notice or prior formality and without any consideration, in the event of the User’s failure to fulfill his obligations provided for in the Contract or any applicable legal or regulatory provision.

The termination of the Contract will result in the immediate unsubscription of the User, regardless of any damages to which Coachline could claim in compensation for damages resulting for it from the User’s contractual breaches.

In addition, Coachline reserves the right to terminate the Contract at any time without having to justify any reason, subject to compliance with a notice period of one (1) month from the notification of said termination to the user.

Article 16. Duration of the contract

The Contract is concluded for the duration of use of the Service by the User and / or for the duration of the member’s subscription to the Service.

Article 17. General stipulations

17.1. Independence of the Parties

The Parties recognize and accept that one can in no case make a commitment in the name and / or on behalf of the other. In addition, each of the Parties remains solely responsible for its actions, allegations, commitments and services.

The Parties acknowledge and accept that they act independently of each other and that this Contract may in no case be considered as establishing between them a de facto company, a joint venture or any other situation giving rise to a any reciprocal representation or solidarity towards their respective creditors.

17.2. Autonomy of contractual stipulations between them

If any of the provisions of the Contract should be declared void or unenforceable, having regard to a rule of law in force or a judicial decision that has become final, it will be deemed unwritten. The other provisions of the Contract will remain in force and will retain their full force and scope as far as possible, the Parties agreeing, as necessary, to come together in order to replace the null clause with a valid clause, as close as possible, in her mind, to that which she is destined to replace.

17.3. No waiver

The fact that either Party does not claim the application of any of the provisions of the Contract or accepts its non-performance, whether permanent or temporary, cannot be interpreted as a waiver by that Party to its rights hereunder and will not constitute such a waiver, will not affect in any way the validity of all or part of these and will not affect the rights of the Party concerned to act accordingly.

17.4. Force majeure

In the event of an event meeting the legal and / or jurisprudential conditions defining force majeure, Coachline may be required to suspend the Service.

The effects of the Contract will then be suspended and resume after the end of the force majeure for the duration of the Contract which remained to run at the time of the suspension, unless the delay resulting from the force majeure justifies its resolution. If the impediment is final, the Contract will be automatically terminated.

17.5. Applicable law, Competent jurisdiction

The validity, interpretation, execution or termination of the Contract and their possible consequences are governed by French law and interpreted in accordance with it.

The resolution of any litigation or dispute, relating to the validity, interpretation, execution or termination of the Contract and their possible consequences will be subject to the exclusive jurisdiction of the courts of the jurisdiction of the Paris Court of Appeal, even in summary proceedings, incidental claims, warranty calls or multiple defendants.

Personal Data Charter

When using and registering on the Coachline website, Coachline collects personal data about its users.

Definition of personal data of Coachline users

The second paragraph of article 2 of the Law of January 6, 1978 defines personal data as:

“Any information relating to an identified natural person or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements which are specific to him. In order to determine whether a person is identifiable, all the means must be considered in order to allow his identification which is available or to which the controller or any other person may have access “.

Any information that directly or indirectly identifies users of ‘Coachline therefore constitutes personal data: username, last name, first name, telephone number, e-mail address, IP address …

The purposes of collecting personal data from Coachline users

Coachline collects personal data concerning Coachline users in order to allow them to use the various services offered by the site, but also to improve and develop these services, be it courses, forums, news or any another section of Coachline.

The data concerning the Coachline User can also be used to send the Coachline newsletter to members, for statistical purposes intended to measure the attendance of Coachline.

The person responsible for collecting and processing personal data from Coachline users

As stated in article 2 of the General Conditions of Use, Coachline is responsible for the collection and processing of the personal data it publishes.

People who access personal data of Coachline users

Only a limited number of people have access to the personal data of Coachline users.

They are first of all the managers and employees of Coachline.

These are also companies to which Coachline uses for technical purposes related to the functioning of Coachline, for example the host of the site which, as it is said in article 2 of the General Conditions of Use, is the Amazon Web Services, Weeteam, Ixelia, Deluxus, in their capacity as speakers on the Coachline sites and platform.

It is specified that when Coachline communicates personal data of Coachline users to these companies, it only communicates the necessary data and ensures compliance by these companies with the conditions of confidentiality and protection of this data.

Data collected from Coachline users

When a user uses the Coachline website, Coachline automatically collects their IP address and information relating to their use of the site (sections consulted …).

Coachline uses the technology of markers (cookies) in order to improve the quality of Coachline and better meet user expectations, for example by facilitating navigation on the site.

A cookie is a computer file that Coachline sends to the hard drive of the user’s computer and which makes it possible to recognize his computer and to “remember” the data sent or entered during navigation carried out on the site.

In general, cookies are without harm to the computer workstation of users who is free to accept or refuse cookies by configuring their Internet browser. To do this, the User can go to the site of the National Commission for Data Protection (“CNIL”) at the address http://www.cnil.fr/vos-libertes/vos-traces / cookies / which explains how to perform such a configuration.

Please note, if the user refuses Coachline cookies, they may not be able to access all of the sections of the site, in particular the pages for writing courses, news, messages on the forum, and other services open to Coachline Members.

Furthermore and as stated in article 3.2 of the General Conditions of Use, certain Coachline services are reserved for users only, called members. When a user wishes to become a member, he must create an account using the online form provided for this purpose.

Users must mention in this form:

A login ;
an email address;
a password ;

Rights of Coachline users

Users can first object, provided that they justify legitimate reasons, to the fact that personal data concerning them are subject to processing by Coachline.

Users can therefore refuse to communicate the information requested by Coachline when they register on Coachline. In this case, they cannot become a member.

In addition, users can at any time access the personal information concerning them held by Coachline and request their modification, rectification or deletion.

This means that users can ask Coachline whether it has personal data about them and, if so, request that it be communicated to them.

By exercising this right of access, users can thus check whether the data collected concerning them is accurate and, if necessary, can ask Coachline to rectify, complete, update or delete their personal data.

It is however imperative that the users exercise this right themselves by specifying their first and last name, their e-mail address and their identifier while attaching to their request a copy of their identity card so that ‘Coachline can verify that the personal data in question concern them well.

To exercise these rights, users can send an email to this email address contact@coachline.co or send a letter to the following address:


12 rue Godot de Mauroy – 75009 Paris


Protection of personal data of Coachline users

Coachline takes the necessary measures so that the personal data collected by means of Coachline are neither lost, misappropriated, nor consulted, nor modified nor disclosed by unauthorized third parties unless the communication of these data is required by regulation. in force, in particular at the request of a judicial authority, police, gendarmerie or any other authority empowered by law.

The security of personal data also depends on the users. This is why, as it is said in article 3.2 of the General Conditions of Use, users who are members of ‘Coachline undertake to keep the confidentiality of their username and password.

Members also agree not to share their account and to declare to Coachline any unauthorized use of said account as soon as they are aware of it.

Duration of storage of personal data of Coachline users

Personal data communicated by Coachline users will be destroyed three years after their last connection to Coachline, which will lead to anonymization of the member’s personal data. The following are therefore deleted after three years:

the first and last names of the users
their postal addresses
links to users’ social profiles and websites
their instant messaging contact addresses
their biography and signature
their photo
their IP connection history

In order to allow members to recover their account in the event of forgotten password after an extended period without connection to the site, their e-mail is kept for security.

Modification of the Personal Data Charter

Coachline reserves the right to modify the Personal Data Charter at any time and without notice, in particular due to a legislative or regulatory change or the introduction of new services.

Users are therefore invited to regularly consult their latest updated version, which is permanently accessible on the Coachline home page, by clicking on the Legal notice link and then the Personal data charter tab.

For any other questions concerning the Personal Data Charter or any clarification, users can send an email to this Coachline email address: contact@coachline.co or send a letter to the following address:


12 rue Godot de Mauroy

75009 Paris


Users can also go to the CNIL website at http://www.cnil.fr.

Good Conduct Charter

Coachline manages a learning platform based on the transmission of knowledge and sharing it via forums that are open to all members. Everyone is invited to participate, by creating an account on Coachline and by respecting the elementary rules of courtesy and the legislation in force.

Exchanges on Coachline are moderated after the fact, that is to say that no message will be read again before its publication. The messages are therefore published immediately, but are likely to be controlled by the moderation team and site administrators, after publication by the member.

The role of the moderation team and administrators is to ensure the proper functioning of the forums, by discarding any message which by their outrageous character, attentive to people, destructive or obviously irrelevant, adversely affects exchanges. Moderators and administrators also exclude all messages contrary to the laws in force.

The following are therefore subject to moderation (non-exhaustive list):

racist, hateful, homophobic, sexist or defamatory messages
advertising messages
obscene, pornographic or harassing messages
messages mentioning specific contact details such as a telephone number, a postal address and whose origin and accuracy are unverifiable by the moderators or could cause harm to people
messages published in multiple copies
messages off topic or inciting controversy
messages in short language or whose spelling is too rough
messages written entirely in capital letters

Here are some rules of good conduct that each member agrees to follow on the forums:

I must respect the elementary rules of politeness and of knowing how to live: a subject must start with a “Hello” and end with a polite expression like “Thank you in advance”. Everyone has the right to speak, respect that of others.
I shouldn’t go to insults: if you have a dispute with another member, settle it using private messaging and do not insult it, either publicly on the forum or privately via messaging.
I’m posting a new topic with a clear, explicit and well-written title. I use a suitable spelling: respect those who will read your messages by making the effort to write them correctly.
I verify that the subject has not already been dealt with before posting a new message: thanks to the search module, you can find messages from forums talking about the same subject as you and thus perhaps find the solution to your problem.
I do not open a controversial subject or I do not participate in an existing controversial subject: for the proper functioning of these forums, controversial subjects (also called troll) are to be banned. If you find a subject to be trolled, notify the moderators and administrators via the alert link and do not post so as not to feed the discussion.
I do not flood on the forums: do not post several messages in a row, use the “Modify my message” function instead. If your message disappears from the first page and you have not received any replies, you can add a message 24 hours later to bring it back to the first page (ie “make an up” ). Moderators and administrators tolerate this practice provided that you respect the minimum 24 hours delay since your last message.
I respect the decision of the team of moderators and administrators: moderators and administrators are the sole judges. They are the ones who decide which forum topics to close or delete. You must respect their remarks, otherwise you could be banned depending on the seriousness of your fault.

In the event of non-compliance with these rules and instructions, the line Coachline team will apply certain sanctions to the members concerned. The highest penalty is banning and is to completely block access to the site for a member.

For more information on the sanctions applicable in the event of non-compliance with the General Conditions of Use, the Personal Data Charter or the Charter of Good Conduct, users must consult the General Conditions of Use and, in particular, their article 12 “The obligations of the User”.