The present General Conditions of Use govern the relationship between :

The User (as defined in article 1 below)

On the one hand


The company EPERFORMANCE and its brand Coachline (hereinafter referred to as “Coachline”)

On the other hand

Hereinafter individually referred to as “the Party” or “the Parties”.

Article 1. Definitions
Article 2. Legal information
Article 3. Purpose and acceptance of the contract
Article 4. Registration to the service
Article 5. Access to the service
Article 6. Information provided by the user
Article 7. Intellectual Property
Article 8. Features of the service
Article 9. Reporting – post-moderation
Article 10. Protection of personal data
Article 11. Cookies
Article 12. Obligations of the user
Article 13. Responsibility of Coachline
Article 14. Service interruption for maintenance or improvement
Article 15. Termination of the contract
Article 16. Duration of the contract
Article 17. General Stipulations

Coachline, trademark registered at INPI and EUIPO by EPERFORMANCE offers the User a digital platform called “Coachline” (hereinafter referred to as “the Service”) dedicated to online learning and.

This Service accessible on the Site (as defined in Article 1 below) allows the User to

Follow the training courses or the trainings proposed by Coachline ;
To exchange with the Users of the Service on the discussion spaces, the forum and the private messaging;
To be accompanied by a Tutor/Trainer or Coach (as defined in Article 1 below) in the follow-up of the Courses and/or Pathways (as defined in Article 1 below);
To obtain Attestations of Training Follow-up (as defined in article 1 below).
Some of these features are accessible to the User subject to his registration to the Service and/or his Subscription.

Article 1. Definitions

The Parties agree and accept that the following terms used with a capital letter, in the singular and/or plural, will have, within the framework of the present General Conditions of Use, the meaning defined below:

“Subscription”: right of access to all or part of the paying functionalities of the Service granted to the Customer according to the Offer he has subscribed;
“Follow-up certificate: document given to the client when he/she successfully completes the exercises of a Course and/or a Path, and obtains a sufficient grade to obtain the said certificate. The certificate allows the acquisition of skills and is valued by recruiters.
“Customer”: Subscriber of an Offer to access the Service in accordance with the terms and conditions specified in his or her Order; the customer may be a natural or legal person
“Contract”: means the document that binds the parties together with these General Terms of Use (including its two annexes, namely: the “Personal Data Charter” and the “Charter of Good Conduct”), as well as the general terms of sale;
“Course”: a course in the form of text, image (diagram, illustration, etc.) and/or video, created by any expert (external providers to Coachline or employees) in a given field and accessible online within the Service; the Courses may include exercises in the form of automatically corrected quizzes and/or assignments evaluated by Users (peer evaluation); the Courses in video form may be viewed in streaming by the User
“Member” means any User registered with the Service;
“Expert: Tutor/Trainer”: an experienced service provider responsible for accompanying the user individually or in groups; the Tutor/Trainer defines objectives and a learning and progress schedule for the User Member, trains him/her in the Courses, ensures the follow-up of the User Member’s training and validates his/her skills;
Expert: Coach: experienced service provider in charge of accompanying the user individually or in a group; the coach defines objectives and a progress schedule for the user-customer member, in order to reach his goal by allowing him to identify and develop his resources and potential through questioning.
“Offer”: either a Subscription formula subscribed to online by the Customer to benefit from the paying functionalities of the Service; the details of the Offers proposed to the Customer are accessible on the Site; or a payment formula for the service outside of the subscription, on demand, on the store.
“Course”: accumulation of training modules in order to acquire the expected competences, including several modules and sequences, themselves including tutoring, and exchanges between peers proposed to the Customer through the Service;
“Site”: a digital platform such as a website and/or mobile application and/or LMS allowing access to and use of the Service;
“User” means any Internet user who accesses the Service, whether or not he/she is a Member and/or a Client.
Article 2. Legal information

The Site is edited by :


SAS with a share capital of 3 000 euros

Registered with the Paris Trade and Companies Registry under number 821 062 338

whose VAT number is FR 66821062338

whose head office is located at 12 rue Godot de Mauroy

represented by its General Manager Florence Rollot

Email : florence.rollot@coachline.co

Tel. : +33 170210031

The Director of Publication is Florence Rollot.

The Site is hosted by :

OVH local server based in Gravelines (GRA1) – France

with headquarters at P.O. Box 81226 Seattle, WA 98108-1226, USA

Article 3. Purpose and acceptance of the contract

The purpose of the Agreement is to define the terms and conditions of use of the Service by the User.

Any User wishing to access the Service must therefore have previously consulted the General Terms of Use and their two appendices (the “Personal Data Charter” and the “Charter of Good Conduct”) by clicking on the link reserved for this purpose at the bottom of each of the pages of the LMS Site.

Consequently, by simply browsing the site, the User is deemed to have accepted the Contract, without restriction or reservation, and undertakes to comply with all of its stipulations.

In addition, when registering, the User is asked to accept the Agreement by checking the box provided for this purpose.

If the User refuses to comply with any of the obligations and conditions contained in the Agreement, the User must cease to access and use the Service.

The User declares to be of age, or to be an emancipated minor, or, if this is not the case, to have obtained the consent of his parents or legal representatives to access and use the Service (which he must be able to prove on simple request from Coachline).

The Agreement constitutes the entire agreement between the Parties and supersedes any prior agreement or understanding, oral or written, relating to the Service.

Coachline reserves the right to modify the Contract at any time.

Any modification shall take effect immediately upon the posting of the new version of the Agreement on the Site.

The User therefore undertakes to consult the Agreement regularly to take note of any changes that have been made.

The User will be able to be communicated the modified Contract by addressing his request to Coachline by email at the following address: contact@coachline.co

The User is free to unsubscribe from the Service in accordance with the terms and conditions set forth in Article 15.1 below if the modified Agreement does not suit him/her. Otherwise, it shall be deemed to accept the new version of the Contract without reservation.

Article 4. Registration to the service

To use some of the features of the Service, the User will have to register by creating an account on the Site and after having paid his bill in the context of a purchase on the store.

The User may register for the Service:

Or by manually filling in the fields of the registration form on the Site, using complete and accurate information during the online purchase process on the store which automatically generates the registration to the course and the reception of an email with the attribution of an identifier and a password from the coachlinetraining.com platform;
Either the user will be registered by the administrator of the Coachline platform by importing a CSV file in the framework of a training or coaching project with a company.
The User will then receive an email with a temporary password that he/she will be able to change the first time he/she connects to the Site.

When setting a password, the User should not use a simplistic password (e.g. 123456).

The login and password will be strictly personal and confidential and the User must keep them and use them in such a way as to preserve their strict confidentiality.

The Member shall be the only one authorized to access the Service using his login and password. Any use of the Service by means of this login and password is deemed to have been made by the Member himself.

In case of use by a third party of his login and password, the Member will have to warn Coachline immediately by sending an email to the following address: contact@coachline.co

The Member who has lost his or her password must notify Coachline by clicking on the link https://www.coachlinetraining.com/login/forgot_password.php

The Member is responsible for the use of the Service and for all actions carried out within the Service with his login and password, except if the use of his account was made after his unsubscription, or after notification to Coachline of an abusive use of his account.

Article 5. Access to the service

The Coachline service is available to members and/or clients only.

Article 6. Information provided by the user

Each User guarantees Coachline that the information he/she provides regarding his/her identity and contact information within the framework of the Service is accurate, true, complete and up-to-date. The User is solely responsible for the truthfulness and accuracy of this information. The User undertakes to update all information regularly in order to maintain its accuracy.

Coachline will not be held responsible for any errors, omissions or inaccuracies that may be found in the information provided by the User, nor for any prejudice that may result for other Users or for third parties.

In the case of a registration made by a third party (association, company), the User is required to verify all information concerning him/her from the first use

Article 7. Intellectual Property

relating to the Service, the Site and the elements that make them up

Unless otherwise indicated on the documents or specific course area, and with the exception of the Courses realized by Coachline’s Partners, all the technical, graphic, textual or other elements constituting the Service and/or the Site (texts, graphics, software, multimedia files, photographs, images, videos, sounds, plans, graphic charter, technology(ies), source codes, names, brands, logos, visuals, data bases, etc.) as well as the Site and the Service themselves are the exclusive property of Coachline

The User acknowledges that no ownership is transferred to the User, and no rights or licenses are granted to the User, other than a right to use the Service in accordance with this Agreement during the term of the Agreement, and the rights to use the Courses granted to the User under the Creative Commons licenses set forth in Section 8.1 below.

Consequently, unless expressly authorized by ‘Coachline and/or unless authorized by a Creative Commons license, the User agrees not to :

Reproduce, for commercial purposes or not, the Courses present within the Service (with the exception of its own Courses) and/or the technical, graphic, textual or other elements constituting the Service and/or the Site;
Integrate all or part of the content of the Service and/or the Site into a third-party site, for commercial or non-commercial purposes;
Use any robot, including a spider, web crawler or retrieval application, or any other means to retrieve, reuse or index any or all of the content of the Service and/or the Site;
Collect information about Users to send them unsolicited messages and/or to integrate them into a referral service or equivalent, whether free or paid;
To copy the Courses present within the Service (with the exception of its own Courses) and/or the technical, graphic, textual or other elements constituting the Service and/or the Site on media of any nature allowing to reconstitute all or part of the original files.
Any unauthorized use of elements of the Service and/or the Site engages the civil and/or criminal liability of its author and may result in legal proceedings against him/her.

Article 8. Features of the service

8.1. Online Courses

8.1.1. Any Course published within the Service remains the property of its author: this means that its rights are reserved and that any reproduction, representation, imitation in whole or in part is strictly prohibited and is likely to constitute an infringement of copyright liable to civil and criminal prosecution.

8.2. Discussion areas

The User has the option of accessing discussion areas where he/she can consult threads between Members or between Customers, and exchange with them on a specific point.

The User undertakes not to broadcast private correspondence on public discussion areas and must, for this purpose, use the private messaging service.

Any message posted by the User in the discussion areas is the sole responsibility of the User.

When posting a message, the User undertakes to comply in particular with the provisions of Article 12 below and those of the “Charter of Good Conduct”.

The User may view and report messages from other Users in the public discussion areas in accordance with Article 9 below.

8.3. Newsletters

Coachline may send the Member newsletters in electronic format.

The Member may at any time unsubscribe from these Newsletters by using the function reserved for this purpose.

8.4. Follow-up certificates

A Member who successfully completes the exercises of a Course and/or a Pathway may obtain certificates of completion, subject to attendance. These certifications may be posted on their resume and/or on their profile on professional social networks.

Article 9. Reporting – post-moderation

Any User has the possibility to report to Coachline any message or comment and more generally any content published within the Service which would be contrary to the Contract or otherwise illicit, and notably outrageous, injurious, defamatory, abusive, violent, obscene or pornographic, or including a provocation to discrimination or hatred based on race, religion, sex, or other, a provocation to crimes and offenses, or an apology for crime, or likely to infringe the intellectual property rights or personality rights of third parties, or likely to alter the operation of the Service and / or the Site in any way whatsoever.

Thus, the User will have to contact Coachline, either by email at the address: contact@coachline.co or by using the form accessible within the Service by clicking on the tab “Contact us”, or by postal mail at the address: Coachline 12 Rue Godot de Mauroy, 75009 PARIS, France and proceed as follows:

Declining its identity;
Describe the contentious content in a precise and detailed manner as well as its location on the Site;
Describe the factual and legal grounds for which the contentious content must be considered as manifestly illicit and, consequently, removed from the Site;
To send a copy of the correspondence previously sent to the author of this content to request its modification or removal and/or the justification that he/she could not contact this author.
Coachline reserves the right to delete any illicit content or content that does not comply with the Contract that has been previously reported to it by any User. Any obviously abusive report could be sanctioned by Coachline.

For more information on its obligations, the User is invited to read the “Charter of Good Conduct”.

Article 10. Protection of personal data

EPERFORMANCE/Coachline collects and uses the User’s personal data in accordance with the provisions of the French law n°78-17 of January 6, 1978 called “Informatique et Libertés”.

The purpose of the data collected is to:

The proper functioning and improvement of the Service;
The pedagogical follow-up of the Member by Coachline and by the third party financers as mentioned in the General Conditions of Sale;
The sending of Coachline Newsletters to Members;
Management of Coachline’s customer relations (customer files, invoicing, contractual management, customer support);
The establishment of statistics to measure and analyze the attendance of the Service;
The distribution of targeted advertising within the Service.
EPERFORMANCE/Coachline is the sole recipient of this data. Coachline may nevertheless be required to transmit these data to technical service providers, and in particular to its hosting provider for the needs of the operation of the Site and the Service.

The data collected will not be given or sold to third parties by the Coachline.

These data are stored in FRANCE?

EPERFORMANCE/Coachline agrees not to infringe on the User’s privacy and to take all necessary precautions to preserve the security and confidentiality of his or her personal data and in particular to prevent it from being modified, damaged or communicated to unauthorized persons, subject to the obligations that may be incumbent upon it under the terms of the French law no. 2004-575, known as the Law for Confidence in the Digital Economy.

The User has the right to oppose, access, rectify and delete all data collected or generated by his use of the Service.

The exercise of these rights will be done in the respect of the conditions envisaged by the Law ” Data processing and Freedoms ” of January 6, 1978, by transmitting the request to Coachline by email to the following address contact@coachline.co.

In this case, the User will have to specify his name and first name, email, and if he is a Member, his login and join a copy of both sides of a valid identity document, so that Coachline can verify his identity.

For more information on the collection of personal data, the User is invited to read the “Personal Data Charter”.

Article 11. Cookies

In order to allow the User not to have to identify himself at each access to the Service during the same day, except at the time of the first access, Coachline uses session cookies. These files deposited on the computer make it possible to identify the User at the time of each of his connections to the Service.

In addition, in order to improve the Service, Coachline uses audience measurement cookies such as the number of pages viewed, the number of visits, the activity of the Users within the Service and their frequency of return, in particular thanks to the services of Google Analytics. These cookies only allow the establishment of statistical studies on the traffic of the Users of the Service, the results of which are completely anonymous.

The User can access all the information contained in the files related to the cookies used by Coachline in accordance with the provisions of the law ” Informatique et Libertés ” of January 6th, 1978, by transmitting the request to Coachline by email at the following address: contact@coachline.co.

In this case, the User will have to specify his name and first name, email, and if he is a Member, his login and join a copy of both sides of a valid identity document, so that Coachline can verify his identity.

In general, any User can, if he/she wishes, oppose the use of cookies used by Coachline by selecting the appropriate parameters of his/her browser to deactivate the cookies (see the help section of the browser used specifies the procedure to follow).

Article 12. Obligations of the user

In using the Service, the User agrees to:

Guarantee the accuracy, integrity and legality of the information he/she provides on the site regarding his/her identity and contact information;
Guarantee its proper use of the Service;
Guarantee that he/she will carry out the exercises and other work offered to him/her in the Service on his/her own, that he/she will not reproduce and/or imitate and/or appropriate in any way the work of another;
Create only one account within the Service;
Refrain from entering information and/or messages, comments and other content that are malicious, disparaging, defamatory, offensive, obscene, pornographic, violent, racist, xenophobic, discriminatory, deliberately misleading, illegal and/or contrary to public order or morality;
To respect the rights of third parties, and in particular the right of each person to privacy, image and other personality rights, as well as intellectual property rights (copyright, neighbouring rights, database rights, trademark rights, patent rights, designs or models, trade secrets, etc.);
Not to usurp the quality, attribute or identifier of another User or third party in such a way as to mislead or create any confusion as to his identity, the origin of the information, content (Courses, messages, comments, etc.) that he disseminates or transmits within the Service;
Not to alter or disrupt the integrity of the Service and/or the data contained therein;
Not attempt to gain unauthorized access to the Service or its associated systems or networks or to intercept data;
Use the Service in compliance with applicable national and/or international laws and regulations.
In case of breach of any of these obligations, Coachline reserves the right to temporarily or permanently suspend the User’s account and/or terminate this Agreement.

For more information on its obligations, the User is invited to read the “Charter of Good Conduct”.

Article 13. Responsibility of Coachline

13.1. With regard to the information and/or content published within the Service by the User

the information and contents (messages, comments) published by the Users within the Service are not checked upstream by Coachline before their publication within the Service. On the other hand, they will be likely to be controlled a posteriori by Coachline, as it is indicated in the article 9 above and in the “Charter of Good Conduct”.

In its capacity of host of this information and/or contents (except Course) put on line by the User by the intermediary of the Service, Coachline is subjected to the system of mitigated responsibility envisaged in articles 6.I.2 and following of the law nº2004-575 of June 21, 2004 for the Confidence in the Digital Economy. It may, in this context, delete the Information and/or obviously illicit contents that are notified to it, in accordance with Article 9 above.

13.2. In case of non-performance of its obligations

Coachline will only be responsible for the direct damages suffered by the User, which will be established that they result from the non-performance by Coachline of its obligations.

On the other hand, Coachline could not be held responsible in any case:

Damage resulting from the User’s actions, difficulties inherent in the operation of the Internet and more generally of the telecommunications networks, whatever their nature, the actions of a third party or a case of force majeure;
Indirect damages resulting from the use of the Service, which are defined in a non-limitative way as operating losses (turnover, income or profits), loss of opportunities, damage to image or reputation, commercial or economic loss;
Any loss of data suffered by the User, even if it is due to ‘Coachline.
Article 14. Service interruption for maintenance or improvement

Coachline commits itself to do everything possible to ensure the good functioning of the Service and its accessibility by the User but it is only held to an obligation of means concerning the continuity of the access to the Service.

Coachline does not guarantee the durability or performance of the Service.

Coachline reserves the right to suspend, without notice, access to the Service, temporarily or permanently.

Coachline may interrupt access to the Service for reasons such as maintenance, updating and in case of emergency.

The temporary or definitive interruption of the Service will not engage the responsibility of Coachline and will not give right to any compensation to the User.

Accordingly, Coachline shall not be liable for any loss of money, reputation, or special, indirect or consequential damages resulting from the interruption of the Service. In the same way, Coachline cannot be held responsible for any damage to hardware, software or data (example: viral contamination) suffered by the User due to his use of the Service.

In order to avoid inconveniences as much as possible, the User must make sure that he/she regularly backs up his/her information, contents and software.

The User acknowledges that he/she uses the Service as provided, at his/her own risk and with full knowledge of the facts.

Article 15. Termination of the contract

15.1. By a Member

Each Member can ask for the deletion of his or her registration to the Service by sending a request to Coachline or by clicking on the link “I want to delete my account” in the member profile’s settings tab.

De-registration will result in termination of the Contract.

This cancellation will take effect within thirty (30) working days as from the reception of the request of unsubscription by Coachline.

15.2. By Coachline

Coachline reserves the right to block the access of the User to all or part of the functionalities of the Service, temporarily or definitively, without prior notice or formality and without any compensation, in case of breach of the User’s obligations under the Contract or any applicable legal or regulatory provision.

The termination of the Contract will lead to the immediate de-registration of the User, independently of any damages Coachline could claim in compensation for the prejudices resulting for it from the User’s contractual failures.

Furthermore, Coachline reserves the possibility to terminate the Contract at any time without having to justify any reason, provided that a notice period of one (1) month is respected as from the notification of the said termination to the User.

Article 16. Duration of the contract

The Contract is concluded for the duration of the use of the Service by the User and/or for the duration of the registration of the Member to the Service.

Article 17. General Stipulations

17.1. Independence of the Parties

The Parties acknowledge and agree that one of them may not under any circumstances make any commitment in the name of and/or on behalf of the other. In addition, each Party shall remain solely responsible for its acts, allegations, commitments and performance.

The Parties acknowledge and agree that they are acting independently of each other and that this Agreement shall in no way be deemed to establish between them a de facto partnership, a joint venture or any other situation entailing any reciprocal representation or solidarity with respect to their respective creditors.

17.2. Autonomy of the contractual stipulations between them

If any of the provisions of the Contract should be declared null and void or inapplicable, in accordance with a rule of law in force or a judicial decision that has become final, it shall be deemed unwritten. The other provisions of the Contract shall remain in force and shall retain all their force and scope insofar as possible, the Parties undertaking, where necessary, to come together to replace the invalid provision by a valid provision, as close as possible in spirit to the one it is intended to replace.

17.3. No waiver

The failure of either Party to enforce any of the provisions of the Agreement or to accept its non-performance, whether permanently or temporarily, shall not be construed as a waiver by such Party of its rights hereunder and shall not constitute such a waiver, affect in any way the validity of all or any part hereof, or prejudice the rights of such Party to act accordingly.

17.4. Force majeure

In case of an event that meets the legal and/or jurisprudential conditions defining force majeure, Coachline may have to suspend the Service.

The effects of the Contract shall then be suspended and shall resume after the end of the force majeure event for the duration of the Contract that remained to run at the time of the suspension, unless the delay resulting from the force majeure event justifies its termination. If the impediment is definitive, the Contract shall be terminated by operation of law.

17.5. Applicable Law, Competent Jurisdiction

The validity, interpretation, performance or termination of the Agreement and any consequences thereof shall be governed by and construed in accordance with French law.

The resolution of any dispute or difference relating to the validity, interpretation, performance or termination of the Contract and any consequences thereof shall be subject to the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal, even in the event of summary proceedings, incidental claims, warranty claims or multiple defendants.

Personal Data Charter

When using and registering on the Coachline website, Coachline collects personal data about its users.

Definition of Coachline users’ personal data

The second paragraph of Article 2 of the Law of January 6, 1978 defines personal data as:

“In order to determine whether a person is identifiable, it is necessary to consider all the means of identification available to the controller or to any other person. In order to determine whether a person is identifiable, it is necessary to consider all the means of identification available to or accessible by the controller or any other person.

Any information that directly or indirectly identifies the users of ‘Coachline’ constitutes personal data: nickname, name, first name, telephone number, e-mail address, IP address…

Purposes of the collection of personal data from Coachline users

Coachline collects personal data about Coachline users in order to allow them to use the various services offered by the site but also to improve and develop these services, whether it is courses, forums, news or any other section of Coachline.

The data concerning the User of Coachline can also be used in order to send to the members the newsletter of Coachline, for statistical purposes intended to measure the frequentation of Coachline.

The person responsible for the collection and processing of personal data of Coachline users

As stated in article 2 of the General Conditions of Use, Coachline is responsible for the collection and processing of personal data that it publishes.

The people who access the personal data of Coachline users

Only a limited number of people have access to the personal data of Coachline users.

First of all, we are talking about the managers and employees of Coachline.

They are also companies that Coachline calls upon for technical purposes related to the functioning of Coachline, for example the host of the site which, as it is said in article 2 of the General Conditions of Use, is the company Amazon Web Services, Weeteam, Ixelia, Deluxus, in their capacity of interveners on the sites and platform of Coachline.

It is specified that when Coachline communicates personal data of Coachline users to these companies, it only communicates the necessary data and ensures that these companies respect the conditions of confidentiality and protection of this data.

Data collected from Coachline users

When an Internet user uses the Coachline website, the Coachline company automatically collects his IP address and information relating to his use of the site (sections consulted…).

Coachline uses cookie technology to improve the quality of Coachline and to better meet the expectations of users, for example by facilitating navigation on the site.

A cookie is a computer file that Coachline sends on the hard disk of the user’s computer and that allows to recognize his computer and to “remember” the data sent or entered during the navigation on the site.

In general, cookies do not harm the user’s computer, who is free to accept or refuse cookies by configuring his or her Internet browser. To do so, the User may visit the website of the Commission Nationale de l’Informatique et des Libertés (“CNIL”) at http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/ which explains how to make such a configuration.

Please note that if the user refuses Coachline’s cookies, it is possible that he/she will not be able to access all the sections of the site, notably the pages for writing courses, news, messages on the forum, and other services open to Coachline members.

Moreover, as stated in article 3.2 of the General Conditions of Use, some Coachline services are reserved to the only users, called the members. When a user wishes to become a member, he or she must create an account using the online form provided.

Users must mention in this form:

An identifier;
an e-mail address;
a password;
Coachline users’ rights

The users can first of all oppose, on the condition that they justify legitimate reasons, that personal data concerning them are the object of a treatment by Coachline.

Users can thus refuse to communicate the information requested by Coachline during their registration on Coachline. In this case, they cannot become members.

Moreover, users can at any time access their personal information held by Coachline and request their modification, correction or deletion.

This means that users can ask Coachline whether it holds personal data about them and, if so, request that such data be disclosed to them.

By exercising this right of access, users can thus check whether the data collected concerning them is accurate and, if necessary, can ask Coachline to rectify, complete, update or delete their personal data.

It is however imperative that the users exercise this right themselves by specifying their name and first name, their e-mail address and their identifier while joining to their request the copy of their identity card so that ‘Coachline can check that the personal data in question concern them well.

To exercise these rights, users can send an email to this address contact@coachline.co or send a letter to the following address


12 rue Godot de Mauroy – 75009 Paris


Protection of Coachline users’ personal data

Coachline takes the necessary measures to ensure that the personal data collected through Coachline will not be lost, misappropriated, consulted, modified or divulged by unauthorized third parties, unless the communication of this data is imposed by the regulations in force, in particular at the request of a judicial authority, the police, the gendarmerie or any other authority authorized by the Law.

The security of personal data also depends on the users. This is why, as stated in article 3.2 of the General Conditions of Use, users who are members of ‘Coachline’ commit themselves to keep their login and password confidential.

Members also agree not to share their account and to report to Coachline any unauthorized use of their account as soon as they become aware of it.

How long Coachline users’ personal data is kept

The personal data provided by Coachline users will be destroyed three years after their last connection to Coachline, which will result in the anonymization of the member’s personal data. The following are removed after three years:

the name and surname of the users
their postal addresses
links to users’ social profiles and websites
their contact addresses via instant messaging
their biography and signature
their picture
their IP connection history
In order to allow members to retrieve their account in case they forget their password after a long period of time without logging in to the site, their email is kept for security purposes.

Modification of the Personal Data Charter

Coachline reserves the right to modify at any time and without notice the Charter of Personal Data, in particular because of a legislative or regulatory modification or the introduction of new services.

The users are thus invited to regularly consult their last updated version, permanently accessible on the homepage of Coachline, by clicking on the link Legal information then the tab Personal data charter.

For all other questions concerning the Charter of the Personal Data or any precision, the users can send an e-mail to this address mail Coachline: contact@coachline.co or address a mail to the following address:


12 rue Godot de Mauroy

75009 Paris


Users can also visit the CNIL website at http://www.cnil.fr.

Charter of Good Conduct

Coachline manages a learning platform based on the transmission of knowledge and sharing via forums that are open to all members. Everyone is invited to participate, by creating an account on Coachline and by respecting the elementary rules of courtesy and the legislation in force.

The exchanges on Coachline are moderated afterwards, that is to say that no message will be read again before its publication. The messages are therefore published immediately, but are likely to be checked by the moderation team and the site administrators, after publication by the member.

The role of the moderation team and administrators is to ensure the proper functioning of the forums, by removing any message that by their undignified nature, offensive to people, destructive or obviously off topic, harm the exchanges. The moderators and administrators also exclude all messages that are contrary to the laws in force.

The following are thus subject to moderation (non-exhaustive list):

messages of a racist, hateful, homophobic, sexist or defamatory nature
messages of an advertising nature
obscene, pornographic or harassing messages
messages with specific contact information such as phone number, mailing address, etc., whose origin and accuracy cannot be verified by the moderators or could result in harm to individuals
messages published in multiple copies
off-topic or controversial messages
messages in abbreviated language or whose spelling is too approximate
messages written entirely in capital letters
Here are some rules of good conduct that each member agrees to respect on the forums:

I must respect the basic rules of politeness and good manners: a subject must begin with a “Hello” and end with a polite phrase such as “Thank you in advance”. Everyone has the right to speak, respect the speech of others.
I don’t have to resort to insults: if you have a disagreement with another member, settle it using the private messaging system and don’t insult them, either publicly on the forum or privately via the messaging system.
I publish a new topic with a clear, explicit and well written title. I use proper spelling: please respect those who will read your messages by making the effort to write them correctly.
I check that the subject has not already been dealt with before posting a new message: thanks to the search module, you can find messages from forums talking about the same subject as you and maybe find the solution to your problem.
I do not open a controversial topic or participate in an existing controversial topic: for the proper functioning of these forums, controversial topics (also called trolls) are to be banned. If you spot a troll topic, notify the moderators and administrators via the alert link and do not post so as not to fuel the discussion.
I don’t flood the forums: don’t post several messages in a row, use the “Modify my message” function instead. If your message disappears from the first page and you have not received any response, you have the possibility to add a message 24 hours later to bring it back to the first page (i.e. “do an up”). The moderators and administrators tolerate this practice as long as you respect the 24-hour time limit since your last post.
I respect the decision of the moderation team and administrators: the moderators and administrators are the only judges. They are the ones who decide which forum topics to close or delete. You must respect their remarks, otherwise you could be banned depending on the seriousness of your fault.
In case of non respect of these rules and instructions, the ‘Coachline’ team will apply some sanctions to the concerned members. The highest sanction is the banishment and consists in blocking entirely the access to the site to a member.

For more information on the sanctions applicable in the event of non-compliance with the General Terms of Use, the Personal Data Charter or the Charter of Good Conduct, users should consult the General Terms of Use and, in particular, their article 12 “The User’s obligations”.