Privacy Policy

Privacy Policy

The present Policy is established by the SAS EPERFORMANCE, owner of the Coachline brand whose head office is located at 9 rue Godot de Mauroy – 75009 Paris – France which can be contacted at the following email address:,inscrite and registered at the RCS of Paris under the number 821 062 338 (hereinafter referred to as “Coachline – Eperformance” or “we”).

The present Policy applies to the web site corresponding to the address (hereafter called the ” web site “) as well as to all the instances of Coachline software hosted on behalf of our clients. The purpose of this notice is to inform you about how we collect and process your personal data.

Coachline/Eperformance attaches great importance to the respect of your private life and the security of your personal data. We act in full transparency, in compliance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the “General Data Protection Regulation” or “GDPR”).

If you wish to react to any of the practices described below, you can contact us at


By accessing and using the website, you declare that you have read the information described below, accept this Policy and expressly consent to our collecting and processing, in accordance with the terms and principles described below, your personal data that you communicate to us through the website or the software, for the purposes indicated below

You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on the consent previously given.

What data do we collect?

By visiting and using the website or browsing the Coachlinetraining platform, you expressly consent to our collecting and processing the following personal data in accordance with the terms and principles described below:

your home domain (dynamic IP address), which is automatically detected by the server each time you visit the website;
if applicable, your e-mail address if you have voluntarily communicated it to us, for example via the contact form or request for access to our portal;
information about the pages you have visited on the website;
any other information you have voluntarily provided to us;
information collected on your By Coachline or Coachlinetraining portal by us or by the person in charge of this portal within your organization. For example: your performance in the quizzes, your progress in the training courses and the training courses you have taken. This information is managed by us and our subcontractors for hosting purposes only and is not used by us. Our subcontractors are subject to the same obligations to respect the confidentiality of your data;
We may also collect non-personal data. This data is called non-personal data because it does not directly or indirectly identify a specific individual. It may therefore be used for any purpose whatsoever, for example to improve the website or the software and information it contains.
In the event that non-personal data are combined with personal data in such a way that identification of the data subjects is possible, such data shall be treated as personal data until such time as it is not possible to link them to a specific person.

How do we collect your data?

We collect your personal data in the following ways:

when you contact us via the contact form accessible on the website;
when you fill out the application form to access our LMS portal coachlinetraining by one or more cookie(s).
What are our goals?

Your personal data will be collected and processed only for the purposes mentioned below:

answer your questions or remarks (e.g. questions about our courses, about the experts);
provide you with free or paid access to one of our courses or offers on the site;
inform you about our products and services;
in order to improve the quality of the website and the information it contains.
How long will your data be kept?

We will only keep your personal data for as long as is reasonably necessary for the purposes for which it is to be used and in accordance with legal and regulatory requirements, but not longer than 2 years.

What are your rights and how do you exercise them?

By means of a written, dated and signed request sent to the address mentioned in point of the present Policy and by proving your identity (by attaching a copy of your identity card/passport) you can ask us to :

obtain free of charge the written communication or a copy of your personal data that have been collected. The copy of your data will be communicated to you at the latest within one month after receipt of your written request;
to obtain, free of charge, as soon as possible and at the latest within one month, the rectification of your personal data which are inaccurate, incomplete or irrelevant, as well as to complete them if they prove to be incomplete;
limit the processing of your personal data, in particular in the following cases:
1) when you dispute the accuracy of a data item and only for so long as we can verify it;

2) when, although no longer necessary for the pursuit of the purposes of the processing, you need it for the establishment, exercise or defense of his rights in court;

obtain the deletion of your personal data, in particular when one of the following reasons applies
1) your data are no longer necessary for the purposes of the processing;

2) you have withdrawn your consent to the processing of your data and there is no other legal basis for the processing.

Who has access to your data?

Your data is only accessible to EPERFORMANCE staff members and its subcontractors within the strict framework of the working relationship that unites them with EPERFORMANCE and for which they have committed to respecting this Policy.

We do not disclose your personal information to any third party without your prior consent, unless it is necessary to respond to your requests or we are legally required to do so.

Do we use cookies?

The website uses cookies to make navigation more useful and reliable. Some of these cookies are essential to the operation of the website, others are used to improve your experience.

Most web browsers are set to automatically accept cookies. If you want to customize how they are managed, you must change your browser settings. You can find more information on this subject below.

By visiting and using the website, you expressly agree with the cookie management described below.

Definition: A “cookie” is a data or text file that the server of a website temporarily or permanently records on the user’s equipment (computer hard drive, tablet, smartphone, or any other similar device) through the user’s browser.

Cookies store a certain amount of information, such as the language preferences of visitors. Other cookies collect statistics about the users of a website or ensure that graphics appear correctly and that applications work properly on the website.

What types of cookies do we use?

On the website, we use the following cookies:

Essential or technical cookies: these are cookies that are essential for the operation of the website, allowing good communication and intended to facilitate navigation;

Statistical or analytical cookies: these cookies allow us to recognize and count the number of visitors and to see their browsing behavior when they visit the website. This improves the user’s navigation and makes it easier for them to find what they are looking for;

Functional cookies: these cookies enable specific features on the website to improve the user experience, including remembering the user’s preference choices (e.g. language);

Performance cookies: These cookies collect information about how visitors use the website. They are used to evaluate and improve the content and performance of the website (e.g., by counting the number of visitors, identifying the most popular pages or clicks), and to better match the content of the site to the user’s personal preferences;

Tracking cookies: the website uses tracking cookies via Google Analytics, in order to help us measure the ways in which users interact with the content of the website, and which generates visit statistics in a strictly anonymous manner. These statistics allow us to continuously improve the website and to offer the user relevant content. We use Google Analytics to get an overview of the traffic on the website, the origin of this traffic and the pages visited. This means that Google acts as a subcontractor. The information collected by Google Analytics is generated as anonymously as possible. For example, it is not possible to identify the people who visit the website. For more information, the user is invited to consult Google’s data protection policy, available at the following address:

The retention period for cookies varies according to their type: essential cookies are generally kept until the browser is closed, while functional cookies remain valid for 1 year and performance cookies for 4 years.

We allow public search engines to visit the website via ‘spiders’ with the sole purpose of making the access and content of the website available via their search engines, without granting us the right to archive the website. We reserve the right to withdraw the authorization as stated in this article at any time.

How can you manage/deactivate cookies?

Most browsers are set to automatically accept cookies, but all allow you to customize the settings according to your preferences.

If you do not want the website to place cookies on your computer/mobile device, you can easily manage or delete them by changing your browser settings. You can also set your browser to notify you when you receive a cookie, so you can decide whether or not to accept it.

If you wish to block and/or manage certain cookies, you can do so by following the link linked to your browser:

Internet Explorer:




If you do not wish to accept cookies from Google Analytics, you can indicate this via the cookie message that appears on your first visit to the website or by customizing your browser settings so that you refuse cookies.

To stop being tracked by Google Analytics on any website, you are invited to visit the following website:

If you deactivate certain cookies, it is possible that certain parts of the website will not be available and/or usable or will only be partially available.

How do we secure your personal data?

We implement the appropriate technical and organizational measures to ensure a level of security of the processing and the data collected in relation to the risks presented by the processing and the nature of the data to be protected adapted to the risk. We take into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks to your rights and freedoms.

We always use encryption technologies that are recognized as industry standards within the IT sector when we transfer or receive data on the website.

We have appropriate security measures in place to protect and prevent the loss, misuse or alteration of information received on the website.

File a complaint or a claim?

If you wish to react to any of the practices described in this Policy, you can contact us at

You can file a complaint with

You can also file a complaint with the court of first instance of your residence.

For more information on complaints and possible remedies, please consult the following CNIL website:

How to contact us ?

For any question and/or complaint, in particular concerning the clear and accessible character of the present Policy, you can contact us at the following addresses

By email :

By mail : EPERFORMANCE – 12 rue Godot de Mauroy 75009 Paris

Modification of the present Policy

We reserve the right to modify the provisions of this Policy at any time. The changes will be published with a notice as to when they will come into effect.

Applicable law and jurisdiction

The present Policy is governed by French law.

Any dispute relating to the interpretation or execution of this Policy will be subject to French law and will fall under the exclusive jurisdiction of the courts of Paris.

Last updated: May 30, 2018